PHOTOS
How do I send my photo?
There are two ways to send us your photo. Please make sure to include your name and order number so we know who the photo belongs to. And also send it in .jpg format.
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What are the requirements for submitting a digital photo?
We require all photos to be clear enough so that our artists can zoom in on the finer details of the face, particularly the eyes, nose and mouth. If these areas are blurry or pixelated, it will be hard for our artists to create a realistic portrait for you.
If your photo was taken on a digital camera, be sure to send us the original file from the camera itself but not a re-sized version.
If you are scanning a hard copy of a photo, be sure that your scanner's settings are set at the highest quality/resolution possible. Please be aware that social media sites, such as Facebook, shrink your photos as they are uploaded, so it is extremely important that photos taken from a social media site are clear.
If you are not sure whether your photo is clear enough for our artists, please email us your photo at orders@mydavinci.com for a free consultation. After you place an order, We will notify you if we require a better quality photo before beginning your artwork. With the Exception of PayPal, your card will not be charged until we have a photo of good quality for your order.
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What is a subject?
A subject is a human figure, pet, or complex background object that you would like included in your artwork. For example, a girl holding a dog would be considered two subjects; the girl as one subject and the dog as the second.
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Can you combine multiple photos? How much will you charge?
Yes, upload or email as many photos as you would like. Once we receive your photos, the artist assigned to your order will create a digital layout, per your instructions, that will be sent to you for your approval before they start your artwork. Photo combination service is included without any extra charges.
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I submitted my order and my photo. What happens next?
After we receive your photo and it is suitable for creation, we will then charge you for your artwork and the creation process will begin. Once the artist has completed your artwork, you will receive a preview via email. From there, you can either submit a modification request or approve the artwork.
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How do you use my photos and artwork?
By submitting your photos to myDaVinci, you grant myDaVinci with permission to use any designs or original photos in company related marketing materials. If you do not wish that we use your photos or designs in any marketing materials, please email to us and we will honor your request. You may not use any work or any content owned by someone else without the written permission of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of using our services.
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ONLINE REVIEW
What is online review?
When your personalized artwork is finished, we will email you a link for you to review it online. At that time, you can approve it or request for changes. We send online reviews for all Photo to Art services. The artwork is shipped to you only after your approval.
How long will it take for me to get my preview?
Creation times vary depending on the type of artwork you have ordered. All creation times begin upon receipt of your order, photo, and payment.
- Traditional Art (Excluding Oil Paintings):
- 2-5 business days
- Traditional Oil Painting:
- 2-4 weeks
- All others (including Pop Art, Caricatures, In Masterpieces, etc.):
- 2-3 business days
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I've modified my artwork several times and I am still not happy. What are my options?
If you are unhappy with your preview, you have a few options. We can recreate your artwork using a different artist and/or photo at no additional charge, or we can cancel your order and issue you a full refund. Please see our Satisfaction Guarantee page for more details.
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SHIPPING
How will my artwork ship?
We primarily ship through FedEx, however in some instances we ship via USPS, UPS or other shipping carriers. Shipping prices and delivery times can vary based on the size and weight of your package, and your address. Expedited and Rush services are available.
To help you get your artwork on time, please be sure to let us know if you have a particular date you need your artwork by. With this information, we will work with you to get you your artwork on time. We may suggest you to pay the Expedited or Rush services if necessary. Without knowing your expected delivery date, we can only create and ship your artwork in the order in which they are received.
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Do you ship to Canada?
Yes, we do ship orders to Canada. The current handling/shipping charges (For the unframed orders only) are:
The standard handling/shipping service for Canadian orders is $29.95; The Expedited Service is $39.95; The Rush Service is $52.95.
If you are looking to order a framed artwork shipped to Canada, you will be contacted with a quote for extra shipping fees, as the customer is responsible to pay the extra shipping fees incurred by shipping large framed artwork outside of the continental US. We can only ship 16"x20" sized frames or smaller.
International orders are ineligible for free shipping for purchases over $149. myDaVinci has no control over additional custom or duty fees that may be charged by our shipping carriers.
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Do you ship international?
Yes, we do ship unframed artwork outside of the US. We do not recommend purchasing a framed artwork due to the larger likelihood of damage while shipping and the increased shipping costs.
Currently, the standard handling/shipping service is $29.00; the Expedited Service is $44.95; and the Rush Service is $62.95.
For framed artworks, we may contact you for additional shipping fees. In addition, we can only ship 20"x24" sized frames or smaller.
International orders are ineligible for free shipping for purchases over $149. myDaVinci has no control over additional custom or duty fees that may be charged by our shipping carriers.
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Can I have the artwork delivered as a gift to someone else?
You sure can! When placing your order, you are asked if your billing and shipping addresses are the same. If you would like it shipped somewhere other than your billing address, simply provide the correct shipping address at that time. If you have already placed your order and would like to change your shipping address, please email us at orders@mydavinci.com or call us at (888) 716-4085 before the artwork is shipped. No pricing information is ever included in packages from myDaVinci.
If you would like a gift note included in any of your orders, please email us with the short message you would like included and we will ship the artwork with the note. We do not offer gift wrapping at this time.
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Can I track my package once it is shipped?
You will receive an email when your package is shipped that will include all tracking information. If there is a problem with your shipment, please contact us at orders@mydavinci.com or call us toll free at (888) 716-4085. We will always work with you to find a solution for lost or damaged packages.
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RETURNS
I received my artwork and it is damaged. What do I do?
If your artwork is damaged during shipping, just give us a call and we will be happy to replace your damaged artwork. We do not require damaged items to be returned, however we ask that you provide photos of the damage so that our shipping department can handle the claim process with our carrier.
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I received my artwork and I am not happy with it. What do I do?
Simply call us within 7 days of delivery to let us know that you will be returning it. As long as we hear from you, and then receive your returned artwork within 14 days of the original delivery date. We will refund you for the amount paid for the returned item, minus any shipping charges paid by myDaVinci. Those shipping charges are not refundable if an order is returned.
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WHAT TO BUY
I'm not sure what style of artwork would look best with my photo. Do you offer free consultations?
Absolutely! If you are unsure about what to order, simply visit our Special Request page. From there, you may upload your photo and ask us for our opinion. Please provide us with as much detail as possible so that we can give you accurate feedback on your photo. You will receive a response with the professional opinion of one of our artists within 1 business day.
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I am in a huge hurry and need a gift ASAP! What are my options?
We have several options to expedite our ordering process, depending on the style of artwork you are ordering. Our Modern Artworks include an option for expedited design time. Purchasing this will ensure your preview is sent to you within 2 business days of receiving your photo. Unfortunately, we do not offer expedited design time for Traditional Artworks.
Our Custom Art section has a number of gifts that are shipped within 1 business day of placing your order.
If you need an artwork same-day, you can always order a personalized Art My Way and order a digital download, which will be delivered to your email box instantly. We also offer gift certificates with email delivery which are also delivered to your email box instantly.
Expedited and Rush shipping methods are available for all artworks during the check out process.
Please remember to always provide us with the date you need your artwork by so we can work with you to get your artwork to you on time.
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Hand Created
PAPER & CANVAS
What is the difference between Canvas and Premium Luster?
- Premium Luster:
- Our premium luster paper is a high quality, semi-gloss paper with a 10 mil. thickness for a durable photographic feel and vivid color reproduction.
- Canvas:
- Our printable canvas is a textured, stretch-able semi-gloss canvas, which gives the look and feel of a traditional painted masterpiece.
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What is gallery wrap stretched?
A contemporary trend is hanging a canvas artwork without a frame, by having the printed canvas image stretched around wooden stretcher bars. Gallery wrap means to allow for 1-2 inch color bleeds on all sides of the artwork. Since the sides of the artwork will have a finished edge, it allows the artwork to be displayed without a frame.
Thick Gallery Wrap Stretched:
Gallery wrapped canvas artwork with an edge thickness of 1.5 inches.
0.75" Gallery Wrap Stretched:
Gallery wrapped canvas artwork with an edge thickness of 3/4 an inch.
Gallery Wrap Only:
This artwork is not stretched, however we allow for a 1 inch color bleed on all sides so that you may have your artwork stretched locally.
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How should I take care of my artwork?
We would recommend the following suggestions to prolong the life of your artwork:
- 1. Avoid touching the canvas or paper surface.
- 2. Do not hang your artwork in direct sunlight to avoid fading over prolonged exposure.
- 3. Do not hang your artwork in a hot or humid area, such as above an active fireplace or in a bathroom.
- 4. Feather dusting is recommended. Do not use water or cleaning agents on your artwork.
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